Effective Date: 2021/08/01

This Privacy Policy governs the manner in which RAD Group ("Company," "we," "us," or "our") collects, uses, maintains, and discloses information collected from users ("User" or "you") of our web hosting, domain registration, Virtual Private Server (VPS), Virtual Datacenter (VDC), BigBlueButton hosting, managed Moodle hosting, web development and related services accessed through our official websites, including but not limited to:

• RAD Hosting: radhosting.net
• JETROOM: jetroom.net
• CLOUDIATOR: cloudiator.net

1. Data We Collect

We collect several types of information for various purposes to provide and improve our Services to you.

A. Personal Identification and Financial Data

This data is provided directly by you when you register, purchase Services, or contact support:

• Identity Information: Full name, physical address, email address, phone number, and identity verification documents (where legally required).
• Financial Information: Payment card details or other payment methods (processed by our third-party payment providers; we do not store full payment card numbers directly), invoicing, and payment history.
• Domain Registration Data (WHOIS): Information necessary for registering and maintaining domain names, as mandated by ICANN and relevant domain registries.

B. Usage and Technical Data

This information is collected automatically as you interact with our Services and websites:

• Log Data: Includes your Internet Protocol (IP) address, browser type, device information, access times and dates, pages viewed, and server error data.
• Cookies and Tracking Technologies: We use cookies to enhance user experience, maintain session state, and analyze website traffic.
• Service Utilization Data: Information concerning bandwidth usage, disk space consumption, CPU usage, and other operational data necessary for billing and service management.

2. How We Use Your Data (Legal Basis under GDPR)

We process your Personal Data for the following purposes, relying on the specified legal bases as defined under the GDPR:

Purpose of Data Use	Legal Basis (GDPR)
Service Provision and Account Management (hosting, support, domain registration)	Performance of a Contract
Billing and Payment Processing	Performance of a Contract and Legal Obligation
Network and System Security (monitoring server logs for abuse or threats)	Legitimate Interests (Protecting our business and customers)
Sending Essential Service Updates and Technical Notices	Performance of a Contract
Marketing and Promotional Communications (Only if you opt-in)	Consent
Compliance with Legal Requests and Handling Abuse	Legal Obligation

3. Data Disclosure and Sharing

We share your Personal Data with third parties only in the following circumstances:

1. Payment Processors: To complete financial transactions, your payment information is securely shared with third-party payment processing services.
2. Domain Registrars: For domain registration, necessary contact information is transmitted to domain registries (like ICANN and affiliated registrars).
3. Service Providers: We may share information with trusted third-party contractors and partners who assist us in providing the Services (e.g., analytical tools, CRM, technical support platforms). These parties are bound by strict confidentiality obligations.
4. Legal Requirements: If we receive a valid court order, subpoena, or legally binding request from law enforcement or regulatory bodies in the UK or other relevant jurisdictions, we are obliged to disclose the requested information.
5. International Data Transfers: As a UK-registered company, we strive to keep data within the UK/EEA. If data must be transferred outside these areas, we ensure adequate safeguards (such as the European Commission's Standard Contractual Clauses) are in place.

4. Your Rights Under GDPR (For UK and EU Residents)

Since our company is registered in England, we uphold your rights under the General Data Protection Regulation (GDPR):

• The Right to Access: You have the right to request copies of the Personal Data we hold about you.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your Personal Data, provided there is no overriding legal or contractual obligation for us to retain it.
• The Right to Restrict Processing: You have the right to request that we limit the way we process your Personal Data under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your Personal Data where that processing is based on our legitimate interests.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to you or to another organization, in a structured, commonly used, and machine-readable format.
• The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

5. Data Security and Hosting Service Privacy

• Customer Content: The content you upload to your hosting space or Virtual Servers (VPS/VDC) remains your property. We process your content only to the extent necessary to provide the contracted service.
• Customer Security Responsibility: You are primarily responsible for the security of any content, software, and operating systems installed on your VPS or VDC. We do not access your content unless strictly necessary for technical troubleshooting or under valid legal mandate. We implement industry-standard security measures but cannot guarantee the absolute security of data transmitted over the internet or stored on our infrastructure.

6. Contact Us and Complaint Filing

If you have any questions about this Privacy Policy or wish to exercise any of your rights under the GDPR, please contact us:

• Privacy Email Address: info@radco.uk
• Registered Postal Address: 82a, James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, England, IP28 7DE

You also have the right to lodge a complaint with the relevant supervisory authority in the UK, which is the Information Commissioner’s Office (ICO).

7. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes by posting the updated version on our website and/or sending a notification to the primary email address on file. Your continued use of the Services following the effective date of any changes constitutes your acceptance of the revised policy.